Orders are processed Monday through Friday between 8:30 a.m. and 3:00 p.m. EST.
Next day orders must be placed before 3:00 p.m. EST. Orders placed after 3:00 p.m. will be processed the following business day.
Ciné-Med is not responsible for typographical or other errors/omissions regarding pricing.
Returns are accepted within 30 days of purchase for defective or damaged items only.
Ciné-Med will keep you informed via email of order status and shipping. If you order by UPS, a shipment tracking number will be emailed to you when your order ships.
You may request a change to your order, provided your order has not already been charged or shipped. Please call during business hours (8:30 a.m. to 5:00 p.m. EST) to request any changes. Please have your order number ready. Requesting changes or order cancellation via email is not recommended due to potential delays or errors in email delivery.
A handling charge of $3.50 is applied to all orders and is included in the shipping rate, except on orders that qualify for free shipping.
Applicable sales tax will be charged for orders billed within Connecticut and Indiana. Tax-exempt code should be submitted where applicable.
The following payment methods are accepted:
We may collect information (including name, address, telephone number, email address, transaction information, credit card information) when you:
At Ciné-Med, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you have requested. In order to do this, we collect information that allows us to:
When our order form asks you to enter personal information (such as your credit card number), that information is encrypted via 128-bit SSL to secure its transmission across the internet. All Ciné-Med servers, including web servers and database servers, are housed and maintained in secure locations. Once an online order has been processed and your credit card has been charged, your credit card number is deleted from our database for further security.
Try lowering your monitor's refresh rate rather than lowering your resolution. Right click on the desktop and select Properties. Click on the Settings tab then click on the Advanced button. Click on the monitor tab and then set the Monitor Refresh Rate to, say, 60Hz.
No, we do not advertise them as section 508 compliant or multilingual.
No, you can play them in any region, there are no restrictions.